Privacy policy

Last updated: 4 May 2026

This Privacy Policy describes how Midtux LLC, trading as Adnovet ("we," "us," or "our"), collects, uses, retains, and discloses your personal information when you visit, browse, or make a purchase from adnovet.com (the "Site"), or otherwise communicate with us.

Adnovet is committed to safeguarding your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For visitors from the European Union and the United Kingdom, our practices are equally aligned with the General Data Protection Regulation (GDPR) and the UK GDPR.

Please read this Policy carefully. By using our Site, you acknowledge and accept the practices described herein.

Information We Collect

We collect personal information in three ways:

Information you provide directly. When you create an account, place an order, or contact us, you may share your full name, billing and shipping address, telephone number, email address, payment confirmation, account credentials, customer service correspondence, product reviews, and marketing preferences.

Information collected automatically. When you visit our Site, we gather technical data through cookies, pixels, and similar technologies, including device information (browser type, operating system, device identifiers), IP address, approximate geographic location, pages viewed, time spent, referring URLs, click behaviour, and cart or checkout activity used for abandoned-cart recovery.

Information from third parties. We may receive information from our payment processors (such as Stripe and PayPal) for transaction validation, from shipping carriers for delivery status updates, from analytics and advertising partners (Google, Meta, TikTok) where you have granted consent, and from social platforms when you interact with our content or sign in via a social account.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including dispatch and returns
• Communicate with you regarding your account, orders, and customer service enquiries
• Send marketing communications where you have opted in (you may unsubscribe at any time)
• Refine your shopping experience and tailor product recommendations
• Detect, investigate, and prevent fraudulent or unauthorised activity
• Comply with our legal, taxation, and regulatory obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to improve Site performance, remember your preferences, conduct analytics, and deliver relevant advertising. You may manage your cookie preferences through our cookie banner or your browser settings. Please note that disabling certain cookies may affect Site functionality, including the persistence of your shopping cart between visits.

How We Disclose Personal Information

We may share your personal information with:

• Service providers who operate our Site, fulfil orders, and process payments (including Shopify, Stripe, PayPal, shipping carriers, and email platforms)
• Marketing and analytics partners under strict data-protection agreements
• Government authorities or regulators where required by law, court order, or to protect our legal rights
• Business successors in the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

International Data Transfers

Certain of our service providers (including Shopify, Google, and Meta) may store or process personal information outside Australia, including within the United States and the European Union. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your data in a manner consistent with applicable data-protection laws and the Australian Privacy Principles.

As Midtux LLC is registered in the United States, certain operational and accounting data may be processed at our registered office in New Mexico, USA, in compliance with applicable data-protection frameworks.

Data Security

We implement industry-standard security measures to protect your information. Our Site operates under SSL encryption on every page; payment processing is conducted through tokenised, PCI-DSS-compliant gateways, and we do not store your full payment card details. Access to customer data is restricted and continuously monitored.

While no system is entirely impervious to risk, we maintain ongoing review of our safeguards.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, comply with applicable taxation and consumer-protection laws (typically seven years for transaction records), and resolve disputes.

Your Privacy Rights

Under the Privacy Act 1988 (Cth) and applicable international laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal information (subject to legal retention obligations)
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time
• Receive your data in a structured, commonly used format (data portability)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au should you believe your information has been mishandled

To exercise any of these rights, please contact us at info@adnovet.com. We will respond within 30 days and may require verification of your identity before processing your request.

Children's Privacy

Adnovet is intended for adult shoppers. We do not knowingly collect personal information from anyone under the age of sixteen. Should you believe a minor has provided personal information to us, please contact us and we will arrange prompt deletion.

Third-Party Links

Our Site may contain links to third-party websites, including social media platforms and partner brands. We are not responsible for the privacy practices of those external sites and encourage you to review their respective privacy policies before sharing any personal information.

Changes to This Policy

We may revise this Privacy Policy from time to time. The "Last updated" date will reflect the most recent revision. Material changes will be communicated by email or by prominent notice on the Site.

For any privacy-related questions or to exercise your data rights, please contact us:

Contact

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST). Weekend messages will be answered the following Monday.