Billing Terms & Conditions

Last updated: 4 May 2026

At Adnovet, your security and convenience at checkout are our highest priority. We have partnered with trusted payment providers to ensure every transaction is fast, transparent, and fully protected.

Accepted Payment Methods

We accept the following payment methods at checkout:

Credit and Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB

Digital Wallets

  • Apple Pay
  • Google Pay

All payments are processed securely through Stripe, a globally recognised, PCI-DSS-compliant payment provider.

Currency

All transactions are processed in Australian Dollars (AUD) and inclusive of GST where applicable. The amount displayed at checkout is the final sum payable.

Payment Processing

  • Payment must be completed in full at the time of purchase.
  • Orders will not be processed or dispatched until payment has been successfully confirmed.
  • If a payment is declined, please verify your card details, billing address, and available funds, or try an alternative payment method.

Payment Security

Your security is our highest priority. We have built our checkout around the strongest standards available:

  • SSL encryption secures every page of our website, protecting your personal and payment data during transmission.
  • PCI-DSS-compliant payment gateways process your card information.
  • We do not store your full credit card details on our servers sensitive payment data is tokenised and handled exclusively by Stripe.
  • Suspicious or high-value transactions may be reviewed manually as part of our fraud-prevention measures.

Fraud Prevention

To protect both our customers and our business, Adnovet reserves the right to:

  • Cancel or hold any order suspected of fraudulent or unauthorised activity
  • Request additional identity verification for high-value transactions
  • Refuse service in the event of repeated declined payments or chargeback abuse

Failed or Disputed Payments

If you experience a payment issue or believe a charge was made in error, please contact us at info@adnovet.com before initiating a chargeback with your bank. Our team resolves the vast majority of payment concerns within 24 hours (Mon–Fri) and would always prefer to fix the matter directly with you.

Unauthorised chargebacks will be disputed.

Refunds

Refunds are processed back to the original payment method in accordance with our Return & Refund Policy. Refund processing takes 7 days from the date we receive your returned item. You will receive a confirmation email the moment your refund is processed.

Pricing Changes

Prices on adnovet.com are subject to change without notice. The price displayed at the time of order confirmation is the price you pay.

Contact

Store: Adnovet
Email: info@adnovet.com
Address:  186 Stirling Rd, Keith South Australia 5267, Australia
Contact form: Click here

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST). Weekend messages will be answered the following Monday.