Payment Policy

At Adnovet, we want to make your checkout experience as smooth and secure as possible. We process all our payments through Stripe, a highly secure and globally trusted payment gateway, to ensure your information is always protected.

Accepted Payment Methods

We offer a few straightforward ways to pay for your order:

1. Credit and Debit Cards

We accept all major credit and debit cards. This is a safe and widely used method for online shopping. Accepted cards include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • JCB

How to use this method:

  1. Select "Credit/Debit Card" during checkout.

  2. Enter your card number, expiration date, and security code (CVV).

  3. Fill in your correct billing address.

  4. Confirm the payment. Once successful, you will be redirected to an order confirmation page and receive a receipt via email.

2. Digital Wallets (Apple Pay & Google Pay)

If you are shopping on a supported smartphone or browser, you can use Apple Pay or Google Pay for a faster, contactless checkout.

How to use this method:

  1. Select "Apple Pay" or "Google Pay" at the checkout screen.

  2. Authenticate the purchase quickly using Face ID, Touch ID, or your device passcode.

  3. Review your shipping details and confirm.

Currency and Taxes

  • Currency: Since we operate exclusively in the Australian market, all transactions are processed in Australian Dollars (AUD).

  • Taxes: All prices displayed on our website are final and include all applicable taxes (such as GST). There are no hidden checkout fees.

Security and Protection

Keeping your data safe is our top priority. Our entire checkout process is encrypted using advanced SSL technology. This means your personal and financial details are locked and secure.

Furthermore, because we use Stripe as our payment processor, we never store, see, or share your full credit card information on our own servers. (For questions regarding refunds, please check our Returns & Refunds Policy).

Need Help with a Payment?

If a payment fails to go through, or if you have any questions about your transaction, please reach out to our support team right away. We are here to help!

  • Email: info@adnovet.com

Contact Information:

Store Name: Adnovet

Address: 186 Stirling Rd, Keith SA 5267, Australia

Email: info@adnovet.com
(Please use this email for all customer support inquiries)

Phone: +1 307-855-1805

(For business and administrative inquiries only. Customer support is not provided via phone)


Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We will respond your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.